Terms of service

OVERVIEW
Welcome to Sanamood! The terms "we", "us" and "our" refer to Sanamood, operating under Neda Digital Group LLC. Sanamood operates this store and website to provide you with a curated shopping experience (the "Services"). Sanamood is powered by Shopify, which enables us to provide the Services to you. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You represent and warrant that all the information you provide in our stores is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS AND HEALTH DISCLAIMER
We have made every effort to provide an accurate representation of our products and services. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer.

Health Disclaimer: The LUMEX Recovery System and other products offered on our Services are designed for general wellness, fitness recovery, and soothing joint comfort. They are not medical devices. The products and information provided on this site are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a severe medical condition, a pacemaker, a history of blood clots, or if you are pregnant, please consult your physician before using any device featuring far-infrared heat, red light therapy, or vibration massage. Do not use the device on open wounds or areas of severe nerve damage where heat cannot be safely felt.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Sanamood reserves the right to accept or decline your order for any reason at its discretion. Our Services and products are currently available to users located within the United States, United Kingdom, Canada, and Australia. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - RELATIONSHIP WITH SHOPIFY
Sanamood is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Sanamood. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sanamood.

SECTION 7 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Sanamood, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR THOSE OF SHOPIFY BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR ANY SIMILAR DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

SECTION 8 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.

SECTION 9 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Sanamood (Neda Digital Group LLC)
Email: support@sanamood.com
Phone: +1 (916) 666-9400
1401 21st St, Ste R
Sacramento, CA 95811