Shipping policy

Last updated: October 6, 2026

This policy explains shipping costs, order processing and estimated delivery times for purchases from Sanamood.

Shipping at a glance

  • Delivery countries: United States, United Kingdom and Canada.
  • Products covered: all products sold on our website.
  • Shipping cost: free shipping on all orders to the United States, United Kingdom and Canada, with no minimum order value.
  • Checkout currencies: U.S. dollars (USD), British pounds (GBP) and Canadian dollars (CAD), according to the delivery country.
  • Order cutoff: 11:00 p.m. Pacific Time (Los Angeles), Monday through Friday.
  • Handling and processing: 1–3 business days, Monday through Friday.
  • Transit after dispatch: 6–12 business days, Monday through Friday.
  • Total estimated delivery time: 7–15 business days, including processing and transit, for all U.S. destinations we serve.

Where we ship and what it costs

We accept orders for delivery to the United States, United Kingdom and Canada. Shipping is free, with a zero shipping charge in the checkout currency for every order. There is no minimum purchase amount to qualify for free shipping and no order-value threshold below which shipping is unavailable. The same shipping rate and estimated delivery range apply to all products and all U.S. destinations we serve.

Checkout charges are in USD for U.S. delivery, GBP for UK delivery and CAD for Canadian delivery. Review the currency and final total before paying. Any applicable sales tax is shown at checkout before payment.

For orders delivered within the United States, you do not pay import duties, customs fees or additional carrier charges to receive your order. Sanamood covers these charges. Any applicable sales tax remains shown at checkout before payment.

Order cutoff and processing

Our daily order cutoff is 11:00 p.m. Pacific Time, using the Los Angeles time zone. Orders placed with payment confirmed before the cutoff on a business day enter processing that day. Orders placed after the cutoff, on weekends or on public holidays begin processing on the next business day.

Processing takes 1–3 business days and includes preparing your order and handing it to the carrier. Beginning processing does not mean the parcel ships the same day.

U.S. transit and total delivery estimate

After dispatch, estimated transit time is 6–12 business days. Adding processing and transit gives a total estimated delivery time of 7–15 business days. The delivery estimate starts from the processing day determined by the order cutoff above.

Both processing and transit estimates use business days: Monday through Friday, excluding public holidays. Weekends and public holidays are not counted. Orders placed after the cutoff begin their estimate on the next business day.

Delivery dates are estimates. Unexpected carrier disruption, severe weather or customs processing can delay a parcel. If the estimated delivery window has passed, contact us so we can investigate and help resolve the delay.

UK and Canada delivery

Shipping to the United Kingdom and Canada is free. Please contact support@sanamood.com before ordering for the current delivery estimate and destination-specific import-charge information.

Fulfillment and tracking

Our usual U.S. delivery carriers are USPS, GOFO and UPS. The carrier depends on your destination and shipment. Your dispatch notification identifies the carrier handling your parcel.

Orders are fulfilled through our fulfillment partners. Warehouse information, including Warehouse Surui in Hangzhou, China, is available on our Contact Information page. The delivery estimates above include processing and transit.

When your order is dispatched, we provide the carrier and tracking information. Follow the link in your dispatch notification or visit Track your order. Tracking may take time to update after a shipping label is created.

Orders with several items may arrive in separate parcels. Check the tracking information for each shipment. You will not be charged additional outbound shipping for a split shipment.

Address changes and cancellations

Check your delivery address before ordering. If you notice a mistake or want to cancel, email us as soon as possible. We will check whether preparation or dispatch can still be stopped. Changes cannot be guaranteed once an order is being prepared or has shipped. A cancellation we confirm before dispatch is refunded without a cancellation fee.

If a parcel is undeliverable or returned to its sender, contact us. We will investigate and explain the available refund or redelivery options and any applicable cost before proceeding.

Late, missing or damaged orders

Contact us with your order number if your order is overdue, lost in transit, missing an item or arrives damaged or incorrect. We will investigate with the fulfillment partner and carrier and work with you on an appropriate resolution. You do not need to handle the carrier investigation on your own.

If tracking says delivered but you cannot find the parcel, check the delivery location and with household members, then contact us. A delivered scan does not prevent you from requesting an investigation.

Returns and refunds

See our Returns & Refunds Policy for the 30-day return window after delivery, item conditions, return-by-mail instructions, return postage responsibility and refund timing.

Contact Sanamood

Sanamood is operated by Neda Digital Group LLC.
Email: support@sanamood.com
Phone: +1 (916) 666-9400

Customer support: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time (PT). We respond within 1 business day.