Shipping policy
Last updated: September 11, 2026
Where we deliver and what it costs
Sanamood currently accepts orders for delivery within the United States. Shipping is free on U.S. orders, with no minimum order value. Any applicable tax is displayed at checkout before payment.
Handling and transit times
- Handling: normally 1 to 3 business days after payment confirmation.
- Transit after dispatch: estimated 6 to 12 business days.
- Normal total delivery estimate: 7 to 15 business days, combining handling and transit.
Business days are Monday through Friday, excluding public holidays. During peak periods or holidays, handling may take up to 7 business days, making the combined estimate up to 19 business days. Delivery dates are estimates. Weather, carrier disruption or customs processing can cause additional delays. If your order exceeds the applicable estimate, contact us for help.
Fulfillment and tracking
Orders are fulfilled through our fulfillment partners. The carrier and tracking details are provided when your order is dispatched. Some orders may arrive in separate parcels; check the tracking information associated with each shipment.
Use our Track your order page or the tracking link in your dispatch notification. Tracking can take time to update after a label is created. Contact us if tracking is unavailable or has not progressed and the delivery estimate has passed.
Address changes and cancellations
Check your address before ordering. If you notice a mistake or want to cancel, email us as soon as possible. We will check whether preparation or dispatch can still be stopped. Changes cannot be guaranteed once an order is being prepared or has shipped. A cancellation we confirm before dispatch is refunded without a cancellation fee.
If a parcel is undeliverable or returned to the sender, contact us. We will investigate the reason and explain the available refund or redelivery options and any applicable cost before proceeding. An address problem does not automatically close your support request.
Late, missing or partially delivered orders
If your order is overdue, lost in transit or missing an item, contact us with your order number. We will investigate with the fulfillment partner and carrier and work with you on an appropriate replacement or refund. You do not need to handle the carrier investigation on your own.
If tracking says delivered but you cannot find the parcel, check the delivery location and with household members, then contact us promptly. We will review the delivery evidence and help resolve the issue. A delivered scan alone does not prevent you from requesting an investigation.
Damaged or incorrect items and returns
If an item arrives damaged, faulty or different from your order, contact us with your order number and photos where possible. We cover authorized reasonable return postage for faulty, damaged or incorrectly supplied items. Our Returns & Refunds Policy explains eligibility, the 30-day return window, return instructions and refund timing.
Contact support for approval and the correct return destination before mailing merchandise.
Contact Sanamood
Sanamood is operated by Neda Digital Group LLC.
Email: support@sanamood.com
Phone: +1 (916) 666-9400
Business address:
10057 E Taron Dr
Elk Grove, CA 95757
United States