Refund policy
Returns & Refunds
We want your Sanamood clothing to be right for you. If the fit, colour or style is not what you expected, contact us to arrange an eligible return.
30 days to request a return
Email support@sanamood.com within 30 days after delivery. Clothing must be unworn, unwashed and unaltered, with its original tags attached and original packaging included. Trying on an item to check the fit is fine; please keep it free from stains, odours, pet hair and damage.
Include your order number, the items you want to return and your reason for returning them. Keep your proof of purchase.
Get return instructions before sending a parcel
Our support team will review your request and provide the correct return destination and instructions. Only send your parcel after you receive those instructions. A return sent without approval or to an incorrect address may be delayed or unable to be processed.
The address on your delivery parcel may also be different from the authorised return destination. Always use the address our support team provides for your return.
Return postage
For a change of mind, size or colour, you pay the return postage. Use a tracked service and keep your receipt until your refund is complete. We cannot confirm receipt of a parcel that has not reached the authorised return destination.
If we sent an incorrect item, or your clothing arrived faulty or damaged, Sanamood will cover the reasonable return postage we authorise and arrange a replacement or refund. Contact us before paying for return shipping.
Faulty, damaged or incorrect items
Check your order when it arrives. Please report a problem within 7 days of delivery where possible, including your order number and clear photos of the item and issue. We will review it and help resolve the problem at no extra cost to you. This reporting request does not limit any rights you have under applicable law.
Refund timing and amount
We will email you after your returned items have arrived and been inspected. Approved refunds go back to the payment method used for the order. Allow 5 to 10 business days after approval for processing and for your payment provider to post the credit.
Your refund reflects the amount actually paid for the returned items, including any discount allocated to them. Original delivery charges, if any, are not refunded for a change-of-mind return. We do not charge a restocking fee for an eligible return.
If the credit is still missing after 10 business days, check with your bank or payment provider, then contact us with your order number so we can investigate.
A different size or colour
Request a return for the original item and place a separate order for the size or colour you prefer. This lets you choose from the stock available at that time. Contact support if you need help with the process.
Items excluded from change-of-mind returns
An item clearly identified as final sale before purchase cannot be returned for a change of mind. A sale price alone does not make an item final sale. Worn, washed, altered or customer-damaged clothing is not eligible. These exclusions do not remove your rights regarding faulty or incorrectly supplied goods.
Order changes, cancellations and delivery problems
Email us as soon as possible if you need to change an address or cancel an order. We will check whether fulfilment can still be stopped. Changes cannot be guaranteed once an order is being prepared or has shipped. If we confirm a cancellation before dispatch, we refund the payment without a cancellation fee. If it has shipped, the return process above applies.
If tracking appears stuck, an order is overdue or a parcel is missing, contact us. We will investigate with the delivery partner and work with you on an appropriate resolution. Please check your delivery details carefully when ordering and report any mistake promptly.
Contact Sanamood
Sanamood is operated by Neda Digital Group LLC.
Email: support@sanamood.com
Phone: +1 (916) 666-9400
Business address:
10057 E Taron Dr
Elk Grove, CA 95757
United States