Privacy policy
Last updated: September 11, 2026
Neda Digital Group LLC, doing business as Sanamood, operates sanamood.com and checkout.sanamood.com. This policy explains how we handle personal information when you browse, place an order or contact us.
Information we collect
We collect the information you provide, including your name, email, phone number, shipping and billing addresses, order details and support messages. We also receive payment status and transaction references from our payment providers. Card information is collected through the payment provider's secure form; Sanamood does not store your full card number or security code.
Our website and service providers may collect your IP address, browser and device information, cookies, cart activity, pages visited and referral information. We receive information directly from you, through website technologies and from providers involved in your order.
How we use information
- To operate the store, process payments, fulfill clothing orders, provide tracking and handle returns.
- To respond to questions, send order updates and resolve delivery or payment problems.
- To protect accounts, prevent fraud and maintain website security.
- To understand website use and measure marketing performance.
- To send promotional messages where permitted and consistent with your choices.
Service providers and sharing
We share information needed to provide these services with Shopify for storefront and order management; Whop and PayPal and their payment-processing partners for payments and fraud prevention; fulfillment partners and carriers for delivery; and tracking, hosting and customer-communication providers. Our email services include Omnisend. Address suggestions use Google Places, and IP-based location services help identify a delivery country. Address searches and technical information may be processed by those providers.
Where enabled, analytics and advertising services, including Google and Meta, receive information about website activity to measure campaigns and provide advertising, subject to applicable consent and privacy requirements. Their processing is also governed by their own privacy policies. We may disclose information when required by law, to protect legal rights or in connection with a business transfer.
Cookies and your choices
Cookies and similar technologies support cart functions, security, preferences and measurement. You can manage cookies in your browser and use any privacy controls provided on our website. Blocking some cookies may affect checkout or other features.
You can unsubscribe from promotional emails using the link in the message. Unsubscribing from marketing does not stop necessary order or service messages. To ask about advertising-related sharing or exercise an applicable privacy choice, contact support@sanamood.com.
Retention and security
We retain information for as long as reasonably needed to fulfill orders, provide support, maintain business records, resolve disputes and meet applicable legal obligations. Retention depends on the type of information and its purpose. We use encrypted connections and access controls to protect information, but no electronic system can guarantee absolute security.
Your privacy rights
Depending on applicable law, you may have rights to access, correct or delete personal information, receive a copy, or opt out of certain uses or sharing. Contact us to make a request. We may need to verify your identity, and some information may need to be retained for legal obligations or an ongoing transaction. We will handle requests as required by applicable law.
International processing and children
Our providers and fulfillment partners may process information in countries other than where you live. Our store is intended for adults making purchases, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
Policy updates and contact
We may update this policy to reflect changes in our services or requirements. The date above identifies the latest revision.
Sanamood, operated by Neda Digital Group LLC
Email: support@sanamood.com
Phone: +1 (916) 666-9400
Business address:
10057 E Taron Dr
Elk Grove, CA 95757
United States