Payment Policy

This policy explains how to pay for Sanamood orders and where to get help with a payment.

Available payment methods

Use one of the card, digital wallet or other payment options displayed in your checkout. Our checkout uses Whop for the embedded payment form and also offers PayPal, with eligible express options such as Apple Pay, Google Pay or Venmo shown when available. Availability depends on your device, browser, payment account and the provider's eligibility requirements.

Only methods actually offered in your checkout can be used. A payment logo elsewhere on the website does not guarantee that a method will be available for every order.

Prices and currency

Our U.S. storefront prices are listed in U.S. dollars. Review the currency and final amount displayed on the payment screen before authorising your payment. If your payment account uses a different currency, your bank or payment provider may apply its own conversion rate or fees. Sanamood does not set those charges.

Payment confirmation

The full order amount is requested when you submit your payment. We begin order processing after successful payment confirmation. Some payment methods can take longer to confirm. An unsuccessful attempt may leave a temporary authorisation on your account; your bank or payment provider controls when that hold is released.

Secure payment handling

Payment information is sent through an encrypted checkout to the relevant payment provider. Sanamood does not store your full card number or card security code. Please never send card details, passwords or verification codes to our support team.

Taxes, delivery and the final total

Any applicable tax and delivery charge is shown in the checkout total before you pay. Review the items, quantities, discounts and final amount before completing your order.

Discounts and bundle offers

Enter a discount code before payment and check that it has been accepted. Eligible automatic and bundle savings appear in the checkout total. Minimum quantities, product eligibility, expiry dates and whether offers can be combined are governed by the terms of each offer. A code that does not qualify will not reduce the total.

The amount shown when you authorise payment is the amount payable. We cannot automatically add a missed discount to an already completed order. Contact support if you believe an advertised offer has not been applied correctly before you pay.

Declined or duplicate payments

If your payment fails, check your billing details and available funds, or try another method offered at checkout. Your payment provider can explain a decline that Sanamood cannot resolve. If you see more than one charge, or payment appears to have succeeded without an order confirmation, contact us before trying again. Include your order number if available and the email used at checkout, but no sensitive card information.

Order verification

We may pause an order while checking a suspected unauthorised payment and contact you for relevant order information. If we cancel an order after collecting payment, we will arrange a refund to the original payment method.

Refunds and payment questions

Refund eligibility and processing times are explained in our Returns & Refunds Policy. For payment assistance, email support@sanamood.com or call +1 (916) 666-9400.

Sanamood is operated by Neda Digital Group LLC.
Mailing address only. No returns accepted:
1401 21st St, Ste R
Sacramento, CA 95811
United States

To arrange a return, contact support for approval and the correct return destination. Do not send merchandise to our mailing address.